Unleashing
the Future

After-Sales Service
in the Digital Age

Listed on Vienna Stock Exchange (ticker: CARE)

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    PRODUCTS

    MONTHLY LICENSES

    COUNTRIES

    About us

    Icona Technology SpA (“ICONA”) stands as a European software vendor dedicated to catalyzing the digital evolution of after-sales services, encompassing areas like maintenance, technical assistance, and customer care.

    Business model

    ICONA specializes in crafting proprietary software solutions, available in both “Software as a Service” (SaaS) and on-premise models, tailored to meet the unique requirements of each client.

    The orchestration of lead generation takes shape through a twofold approach:

    Online

    Employing digital marketing prowess and strategically designed outbound lead generation campaigns.

    Offline

    Seamlessly blending efforts with below-the-line endeavors, encompassing high-impact industry trade shows and fostering strategic alliances via partnership and reseller agreements.

    Historical milestones

    1996

    Icona Srl is established by university students with the goal of becoming a software factory for innovative market sectors.

    1998

    C6 is launched by Telecom Italia, the first Italian Instant Messaging system. It gains over 5.000.000 users with peaks of 28.000 concurrent users.

    2001

    Livecare Contact debuts, integrating with Alcatel’s centers to create efficient Call Centers.

    2003

    Livecare Support starts, allowing remote technician access to Clients’ PCs and Servers.

    2004

    Contact Manager is born, streamlining assistance requests and operator responses.

    2013

    Icona shifts focus to proprietary software solutions.

    2016

    Acty is introduced, enabling remote assistance with AR and Smart Glasses.

    2017

    Deskoala evolves from Contact Manager, targeting the Italian market.

    2021

    Icona merges with Errera Technology, raising 2M EUR and listing on the Vienna Stock Exchange.

    2022

    Service Hub launches, streamlining service management.

    2023

    ICONA acquires EXPLAN Consulting, adding PlanGei software for maintenance management.

    Our products

    Service Hub

    The web portal “Service Hub” allows effective oversight of service activities. Designed to be white label, it enhances customer service and generates supplementary revenue through subscriptions. It reduces response times, refines communication, and offers personalized assistance.

    Deskoala Screenshot

    Acty

    Acty, an Augmented Reality remote video assistance software, caters to industrial, manufacturing, and field service sectors. It aids remote support using smart devices, addressing maintenance and sudden breakdowns. As a result, repair time drops and travel costs are minimised.

    Deskoala

    Deskoala optimizes support processes through an integrated help desk and ticketing software solution. By consolidating reports from various communication channels and assessing key performance indicators (KPIs), it boosts the effectiveness of support operations.

    Deskoala Screenshot
    Deskoala Screenshot

    PlanGei

    PlanGei is an advanced software solution for efficient maintenance and technical intervention management. It seamlessly streamlines processes related to maintenance and facility services, integrating with the company’s Cloud-based Business Analytics and ERP systems. This integration creates a comprehensive toolkit for overseeing the Industry 4.0 production line. PlanGei optimizes resource allocation, refines project planning, and amplifies operational efficiency.

    Support

    Livecare Support presents an opportunity to elevate support services, turning remote assistance into profitable ventures. This advanced software solution enables the provision of remote assistance to PCs, servers, and mobile devices, ensuring support accessibility from any location and at any time. Its integrated accounting module empowers the configuration of various contract types for invoicing customer service, effectively transforming customer support into a revenuegenerating center.

    Livecare Screenshot

    Our news

    Interested in learning more about our story and mission?

    Contact us today to arrange a meeting with the management team.